Member Guides & Resources

Your plan includes programs and services you probably don’t realize you have.

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Discover Your World of Benefits

From access to UHA’s nursing team, to helping you find emergency care when you’re far away from home. You can even find benefits and care to address your different stages of life. Check out the list below.

Find Care Providers & Drugs

See if your physician is part of our network.

Find a Care Provider
Forms & Documents

List of Member forms and documents.

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FAQs

Find quick answers to our most commonly asked questions from Member.

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Explore Our Plans

All of our plans provide full-featured coverage and access to one of Hawaii’s largest provider networks.

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Special Programs & Services

Life Events

Families grow, children go off to college, and complex care demands arise. Major life events require different types of medical needs; understanding your coverage will help ensure you receive the appropriate care when you need it.

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Life Events

Families grow, children go off to college, and complex care demands arise. Major life events require different types of medical needs; understanding your coverage will help ensure you receive the appropriate care when you need it.

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Care When and Where You Need It

Know when to choose primary care, urgent care, or the ER. Familiarize yourself with available care options so you can make an informed decision on where to go.

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Care When and Where You Need It

Know when to choose primary care, urgent care, or the ER. Familiarize yourself with available care options so you can make an informed decision on where to go.

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Community Health Resources

UHA has compiled a list of organizations that provide services to support our members and employers in their ongoing efforts to live, be and work well. Please check back frequently, as new organizations are being continually added to the list.

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Community Health Resources

UHA has compiled a list of organizations that provide services to support our members and employers in their ongoing efforts to live, be and work well. Please check back frequently, as new organizations are being continually added to the list.

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Care Management Nurses

UHA has nurses who are here to help when complex healthcare needs arise. Our Registered Nurse (RN) Care Specialists will provide individualized attention to develop a plan of care, help with transitions, and provide counseling – with no additional cost to you.

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Care Management Nurses

UHA has nurses who are here to help when complex healthcare needs arise. Our Registered Nurse (RN) Care Specialists will provide individualized attention to develop a plan of care, help with transitions, and provide counseling – with no additional cost to you.

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Telehealth

We support smart solutions that benefit our members while protecting physicians and their staff. With COVID-19 around, telehealth lets you see your own physician while keeping you safe at home.

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Telehealth

We support smart solutions that benefit our members while protecting physicians and their staff. With COVID-19 around, telehealth lets you see your own physician while keeping you safe at home.

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While Away From Hawaii

Although UHA’s service area is within Hawaii, benefits are available when you travel away from home. Your UHA plan covers your medical costs when you’re traveling or living on the mainland and need medical care.

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While Away From Hawaii

Although UHA’s service area is within Hawaii, benefits are available when you travel away from home. Your UHA plan covers your medical costs when you’re traveling or living on the mainland and need medical care.

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Global Emergency Assistance Services

Assist America can connect you with doctors, hospitals, pharmacies and other emergency travel assistance services if you experience a medical or non-medical emergency while traveling.

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Global Emergency Assistance Services

Assist America can connect you with doctors, hospitals, pharmacies and other emergency travel assistance services if you experience a medical or non-medical emergency while traveling.

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Express Scripts

UHA’s Provider of pharmacy benefits–managing your prescription plan, delivering affordability, accessibility, and superior service.

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Express Scripts

UHA’s Provider of pharmacy benefits–managing your prescription plan, delivering affordability, accessibility, and superior service.

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Mainland Provider Search

What are your benefits while temporarily on the U.S. Mainland? Get access to tools and resources to help you find the support that’s right for you.

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Mainland Provider Search

What are your benefits while temporarily on the U.S. Mainland? Get access to tools and resources to help you find the support that’s right for you.

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Additional Resources

Prescription Drugs

Whether you pick up prescriptions or have them delivered, these tips can help you get the most out of your plan.

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Prescription Drugs

Whether you pick up prescriptions or have them delivered, these tips can help you get the most out of your plan.

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Individual Plan Transition

Resources available for those who have lost employment or have had hours reduced.

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Individual Plan Transition

Resources available for those who have lost employment or have had hours reduced.

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Member’s Rights & Responsibilities

UHA supports our members and their rights.

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Member’s Rights & Responsibilities

UHA supports our members and their rights.

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Understanding UHA’s Claims Process

Identify your role to determine your responsibilities in the claims process.

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Understanding UHA’s Claims Process

Identify your role to determine your responsibilities in the claims process.

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Requesting Form 1095-B

Get a copy of your 1095-B for your records.

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Requesting Form 1095-B

Get a copy of your 1095-B for your records.

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Health & Wellness

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Live Well

Our lifestyle programs can help put you on the path to well-being.

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Be Well

At UHA, our Be Well benefits and programs are especially designed to prevent and manage illness. 

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