Contact Us
UHA Health Insurance
700 Bishop Street, 3RD Floor
Honolulu, Hawaii 96813
Open 8 am – 4 pm Hawaii Standard Time
Monday through Friday except holidays
For questions on benefits, claim status, eligibility, replacement member ID cards, provider agreements, changes to your provider file.
- Phone: (808) 532-4000
- Toll Free Phone: (800) 458-4600
- Toll Free Fax: (866) 572-4393
For help with changes to enrollment, premium remittance and member ID cards.
- Phone: (808) 532-4007
- Toll Free Phone: (800) 458-4600, ext. 299
- Toll Free Fax: (877) 222-3198
For questions on benefit plans and obtaining a rate quote.
- Phone: (808) 532-4009
- Toll Free Phone: (800) 458-4600, ext. 301
- Toll Free Fax: (866) 577-3035
Our wellness advisors offer personalized service to educate, advocate and consult on key areas of workplace wellness. Resources and services are available to all Hawaii employers, regardless of insurance.
- Phone: (808) 532-4000, ext. 330
- Toll Free Phone: (800) 458-4600, ext. 330
- Toll Free Fax: (866) 572-4383
For help with prior authorizations and requirements, and to inquire about Care Management services and Chronic Condition Management programs
Prescription Drugs and Medical Services prior authorization tools:
- Phone: (808) 532-4006
- Toll Free Phone: (800) 458-4600, ext. 300
- Toll Free Fax: (866) 572-4384
For help with the configuration and setup of electronic transactions (EDI), member enrollment (HIPAA 834) or electronic claim submission (HIPAA 837).
- Phone: (808) 535-5981
- Toll Free Phone: (800) 458-4600, ext. 253
- Toll Free Fax: (866) 572-4383
UHA EMPLOYER GROUPS
Instead of dropping off hand-delivered payments to our office, alternative payment options are available:
P.O. Box 29590 Honolulu, HI 96820
700 Bishop St. Ste. 300
Honolulu, HI 96813
Attn: Billing Department
Call our Billing department at 808-532-4000 Ext. 353 for banking information.
Call our Billing department at 808-532-4000 Ext. 353 if you would like to know more about this payment option.
UHA Holiday Schedule Holiday Calendar
UHA will be closed in observance of the following holidays.
Holiday | Day | Date Observed |
---|---|---|
Presidents’ Day | Monday | February 20, 2023 |
Memorial Day | Monday | May 29, 2023 |
King Kamehameha I Day | Monday | June 12, 2023 |
Independence Day | Tuesday | July 4, 2023 |
Statehood Day | Friday | August 18, 2023 |
Labor Day | Monday | September 4, 2023 |
Discoverers’ Day | Monday | October 9, 2023 |
Thanksgiving Day | Thursday | November 23, 2023 |
Day after Thanksgiving | Friday | November 24, 2023 |
Christmas Eve* | Friday | December 22, 2023 |
Christmas Day | Monday | December 25, 2023 |
New Year’s Eve* | Friday | December 29, 2023 |
New Year’s Day | Monday | January 1, 2024 |
* Open 8 a.m. – 12 Noon, Hawaii Standard Time