Contact Us

UHA Health Insurance

700 Bishop Street, 3RD Floor
Honolulu, Hawaii 96813

Open 8 am – 4 pm Hawaii Standard Time
Monday through Friday except holidays

View Holiday Schedule
Customer Services and General Information

For questions on benefits, claim status, eligibility, replacement member ID cards, provider agreements, changes to your provider file.

Employer Services and COBRA

For help with changes to enrollment, premium remittance and member ID cards.

Sales Department

For questions on benefit plans and obtaining a rate quote.

Workplace Wellness Services

Our wellness advisors offer personalized service to educate, advocate and consult on key areas of workplace wellness.  Resources and services are available to all Hawaii employers, regardless of insurance.

Health Care Services

For help with prior authorizations and requirements, and to inquire about Care Management services and Chronic Condition Management programs

Prescription Drugs and Medical Services prior authorization tools: 

Prior Authorization Form

Information Services

For help with the configuration and setup of electronic transactions (EDI), member enrollment (HIPAA 834) or electronic claim submission (HIPAA 837).

UHA EMPLOYER GROUPS

Instead of dropping off hand-delivered payments to our office, alternative payment options are available:

Mail in payments to either:

P.O. Box 29590 Honolulu, HI 96820

700 Bishop St. Ste. 300
Honolulu, HI 96813
Attn: Billing Department

Make a wire transfer through your financial institution

Call our Billing department at 808-532-4000 Ext. 353 for banking information.

Make payments through your Online Billing Portal (if you have an account set up)

Call our Billing department at 808-532-4000 Ext. 353 if you would like to know more about this payment option.

UHA Holiday Schedule

UHA will be closed in observance of the following holidays.

HolidayDayDate Observed
Presidents’ DayMondayFebruary 21, 2022
Memorial DayMondayMay 30, 2022
King Kamehameha I DayFridayJune 10, 2022
Independence DayMondayJuly 4, 2022
Statehood DayFridayAugust 19, 2022
Labor DayMondaySeptember 5, 2022
Discoverers’ DayMondayOctober 10, 2022
Thanksgiving DayThursdayNovember 24, 2022
Day after ThanksgivingFridayNovember 25, 2022
Christmas Eve*FridayDecember 23, 2022
Christmas DayMondayDecember 26, 2022
New Year’s Eve*FridayDecember 30, 2022
New Year’s DayMondayJanuary 2, 2023

* Open 8 a.m. – 12 Noon, Hawaii Standard Time