Contact Us

For questions on benefits, claim status, eligibility, replacement member ID cards, provider agreements, changes to your provider file.

• Phone: (808) 532-4000
• Toll Free Phone: (800) 458-4600
• Toll Free Fax: (866) 572-4393

For help with changes to enrollment, premium remittance and member ID cards.

• Phone: (808) 532-4007
• Toll Free Phone: (800) 458-4600, ext. 299
• Toll Free Fax: (877) 222-3198

For questions on benefit plans and obtaining a rate quote.

• Phone: (808) 532-4009
• Toll Free Phone: (800) 458-4600, ext. 301
• Toll Free Fax: (866) 577-3035

Our wellness advisors offer personalized service to educate, advocate and consult on key areas of workplace wellness.  Resources and services are available to all Hawaii employers, regardless of insurance.

• Phone: (808) 532-4000, ext. 330
• Toll Free Phone: (800) 458-4600, ext. 330
• Toll Free Fax: (866) 572-4383

For help with prior authorizations and requirements, and to inquire about Care Management services and Chronic Condition Management programs

Prescription Drugs and Medical Services prior authorization tools: 

Prior Authorization Form

• Phone: (808) 532-4006
• Toll Free Phone: (800) 458-4600, ext. 300
• Toll Free Fax: (866) 572-4384

For help with the configuration and setup of electronic transactions (EDI), member enrollment (HIPAA 834) or electronic claim submission (HIPAA 837).

• Phone: (808) 535-5981
• Toll Free Phone: (800) 458-4600, ext. 253
• Toll Free Fax: (866) 572-4383