Contact Us

UHA Health Insurance

700 Bishop Street, 3RD Floor
Honolulu, Hawaii 96813

Open 8 am – 4 pm Hawaii Standard Time
Monday through Friday except holidays

View Holiday Schedule
Customer Services and General Information

For questions on benefits, claim status, eligibility, replacement member ID cards, provider agreements, changes to your provider file.

Employer Services and COBRA

For help with changes to enrollment, premium remittance and member ID cards.

Sales Department

For questions on benefit plans and obtaining a rate quote.

Workplace Wellness Services

Our wellness advisors offer personalized service to educate, advocate and consult on key areas of workplace wellness.  Resources and services are available to all Hawaii employers, regardless of insurance.

Health Care Services

For help with prior authorizations and requirements, and to inquire about Care Management services and Chronic Condition Management programs

Prescription Drugs and Medical Services prior authorization tools: 

Prior Authorization Form

Information Services

For help with setting up electronic transactions.


Instead of dropping off hand-delivered payments to our office, alternative payment options are available:

Mail in payments to either:

P.O. Box 29590 Honolulu, HI 96820

700 Bishop St. Ste. 300
Honolulu, HI 96813
Attn: Billing Department

Make a wire transfer through your financial institution

Call our Billing department at 808-532-4000 Ext. 353 for banking information.

Make payments through your Online Billing Portal (if you have an account set up)

Call our Billing department at 808-532-4000 Ext. 353 if you would like to know more about this payment option.

UHA Holiday Schedule

UHA will be closed in observance of the following holidays in 2021.

HolidayDayDate Observed
New Year’s DayFridayJanuary 1, 2021
Presidents’ DayMondayFebruary 15, 2021
Memorial DayMondayMay 31, 2021
King Kamehameha I DayFridayJune 11, 2021
Independence DayMondayJuly 5, 2021
Statehood DayFridayAugust 20, 2021
Labor DayMondaySeptember 6, 2021
Discoverers’ DayMondayOctober 11, 2021
Thanksgiving DayThursdayNovember 25, 2021
Day after ThanksgivingFridayNovember 26, 2021
Christmas Eve*ThursdayDecember 23, 2021
Christmas DayFridayDecember 24, 2021
New Year’s Eve*ThursdayDecember 30, 2021
New Year’s DayFridayDecember 31, 2021

* Open 8 a.m. – 12 Noon, Hawaii Standard Time