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Multi-Factor Authentication (MFA) Mandatory for Online Employer Services Starting the Week of Sept. 28

Multi-Factor Authentication (MFA) Mandatory for Online Employer Services Starting the Week of Sept. 28

in Important Notices by UHA Health Insurance

At UHA Health Insurance, protecting your account data is a top priority. To ensure the highest level of account security and align with industry best practices, we are introducing Multi-Factor Authentication (MFA) for all UHA Online Employer Services accounts starting the week of September 28, 2026.

Why We’re Making This Update

    • Enhanced Protection: MFA helps safeguard your account against unauthorized access and credential misuse.
    • Industry Best Practice: Cyberthreats in healthcare continue to grow; MFA provides a proven, proactive layer of defense.

Action Required Before Monday, September 28

Because MFA passcodes are sent individually via email, each staff member must use a unique account with an active, dedicated email address.

    1. Verify Your Registered Email: Log into your UHA Online Employer Services account and confirm your email address when prompted.    
        • Is my email correct? Yes = Done. Skip to step 3.
        • Is my email correct? No = Submit form, see steps below.
    1. Update or Register (If needed): If your email is incorrect or a staff member needs a separate account, submit the Group Information Change and Online Authoirzation form. Please allow 4-6 business days for updates. 
    1. Whitelist Our Email: Add [email protected] to your email safe senders list so authentication emails aren’t flagged as spam. View our FAQ for instructions.

What to Expect Starting the Week of September 28

Once MFA is in effect the week of September 28, you will follow a simple 2-step sign-in process:

    1. Enter Credentials: Input your registered username and password.
    1. Retrieve & Enter Passcode: A 6-digit one-time passcode will be emailed to your registered address. Simply enter this code on the portal screen within 15 minutes to complete sign-in. 

Need to Register for an Online Employer Services Account?

If you or your staff do not currently have an Online Provider Services account, please request one as soon as possible, as processing and identity verification takes approximately 4-6 business days.

    1. Visit our Online Employer Registration Page.
    1. Complete and submit the Group Information Change and Online Authorization form.
    1. Once processed, login credentials and instructions will be sent directly to the designated user’s email.

Questions or Need Assistance?

If you need help updating your email address, setting up accounts, or navigating MFA, please reach out to UHA Employer Services:

    • Oahu: (808) 532-4000, ext. 299
    • Toll-Free: (800) 458-4600, ext. 299

Mahalo for your ongoing partnership in keeping employer and member data safe and secure.