Frequently Asked Questions

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FAQs Employers


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Online Employer Services

How do I sign up for online access? Are there limitations?

To sign up, please complete and submit a Group Information Change and Online Authorization Form. The only limitation is that only one authorized user can have Full Access because “Full Access” includes Online Bill Pay.

How soon will I see the Enrollments, Terminations or Changes I made in Online Enrollment?

Online Enrollment takes two business days to reflect on the Online Enrollment site. For example:

  • Tuesday – Enrollment Request entered in Online Enrollment
  • Wednesday – Enrollment Request is submitted to UHA
  • Thursday – The Member will appear in your Online Enrollment account. (The site takes 24 hours to refresh)

I'm having difficulties logging into Online Enrollment/Online Billing. Who do I contact for assistance?

For assistance with logging into your Employer Portal, please call an Enrollment representative at (808) 532-4000, ext. 299.