Contact Us

UHA Health Insurance
700 Bishop Street, 3rd Floor
Honolulu, Hawaii 96813

Open 8 am – 5 pm Hawaii Standard Time
Monday through Friday except holidays

View Holiday Schedule

Customer Services and General Information

For questions on benefits, claim status, eligibility, replacement member ID cards, provider agreements, changes to your provider file.

Contact Us Form
Employer Services and COBRA

For help with changes to enrollment, premium remittance and member ID cards.

Sales Department

For questions on benefit plans and obtaining a rate quote.

Workplace Wellness Services

Our wellness advisors offer personalized service to educate, advocate and consult on key areas of workplace wellness.

Resources and services are available to all Hawaii employers, regardless of insurance.

Health Care Services

For help with prior authorizations and requirements, and to inquire about Care Management services and Chronic Condition Management programs

Prescription Drugs and Medical Services prior authorization tools: 

Prior Authorization Form

Information Services (Information Technology)

For help with the configuration and setup of:

  • electronic transactions (EDI)
  • member enrollment (HIPAA 834)
  • electronic claim submission (HIPAA 837)


Instead of dropping off hand-delivered payments to our office, alternative payment options are available:

Mail in payments to either:

P.O. Box 29590 Honolulu, HI 96820

700 Bishop St. Ste. 300
Honolulu, HI 96813
Attn: Billing Department

Make a wire transfer through your financial institution

Call our Billing department at 808-532-4000 Ext. 353 for banking information.

Make payments through your Online Billing Portal (if you have an account set up)

Call our Billing department at 808-532-4000 Ext. 353 if you would like to know more about this payment option.

UHA Holiday Schedule

UHA will be closed in observance of the following holidays.

HolidayDayDate Observed
Presidents’ DayMondayFebruary 20, 2023
Memorial DayMondayMay 29, 2023
King Kamehameha I DayMondayJune 12, 2023
Independence DayTuesdayJuly 4, 2023
Statehood DayFridayAugust 18, 2023
Labor DayMondaySeptember 4, 2023
Discoverers’ DayMondayOctober 9, 2023
Thanksgiving DayThursdayNovember 23, 2023
Day after ThanksgivingFridayNovember 24, 2023
Christmas Eve*FridayDecember 22, 2023
Christmas DayMondayDecember 25, 2023
New Year’s Eve*FridayDecember 29, 2023
New Year’s DayMondayJanuary 1, 2024

* Open 8 a.m. – 12 Noon, Hawaii Standard Time