Becoming part of our team is much more than getting a job. It's about being part of our "ohana." If you are dedicated to providing quality customer service, willing to be challenged, and committed to serving the health care needs of our community, becoming a UHA associate might be for you.

We are an equal opportunity employer with competitive compensation and excellent benefits. If you would like to be a part of our growing team, take a look at our available opportunities below.

Position Title	Department	Work	Posted Date
Broker Account Representative	Employer Services	Full-time	01/19/2012
Broker In-House Account Representative	Employer Services	Full-time	01/19/2012
Customer Services Supervisor	Customer Services	Full-time	01/18/2012
Utilization Nurse Administrator	Health Care Services	Full-time	09/08/2011

Broker Account Representative

General Description of Position

• Provide administrative support and customer service to assigned Broker/Brokerage and UHA employer groups to ensure client satisfaction and retention

Minimum Qualifications
SKILLS/KNOWLEDGE

• Able to navigate through internal and external computer systems including Microsoft Word and Excel, and have proficient PC keyboarding skills
• Able to use acquired knowledge and willingness to learn new skills
• Able to calculate discounts, extensions, additions, ratios and allocations
• Able to work as a contributing team member towards achieving the stated goals of management

Education/Certification/Licensure

• High School degree required; Associate degree preferred
• Must have a valid driver's license and proof of automobile insurance

Experience

• Two (2) years of recent Account Representative or relevant experience

Apply Now

Broker In-House Representative

General Description of Position

• Provide administrative support and customer service to assigned Account Executive and UHA employer groups to ensure client satisfaction and retention

Minimum Qualifications
SKILLS/KNOWLEDGE

• Able to navigate through internal and external computer systems including Microsoft Word and Excel, and have proficient PC keyboarding skills
• Able to use acquired knowledge and willingness to learn new skills
• Able to calculate discounts, extensions, additions, ratios and allocations
• Able to work as a contributing team member towards achieving the stated goals of management

Education/Certification/Licensure

• High School degree required; Associate degree preferred
• Must have a valid driver's license and proof of automobile insurance

Experience

• Two (2) years of recent Account Representative or relevant experience

Apply Now

Customer Services Supervisor

General Description of Position

Responsible for assisting in the day-to-day management of the Customer Services call center primarily focusing on the following:
• Supervise, train, and evaluate the Customer Services staff
• Primary liaison for interdepartmental communications and issues
• Ensure workflow standards and performance measures are met
• Resolve customer issues within organizational time frames

Minimum Qualifications
SKILLS/KNOWLEDGE

• Able to navigate through internal and external computer systems including Microsoft Word and Excel, and have proficient PC keyboarding skills
• Able to use acquired skills & knowledge and willingness to learn new skills
• Requires advanced knowledge of customer service skills
• Excellent written and oral communication skills

Education/Certification/Licensure

• Associate degree from an accredited university

Experience

• Two years supervisory experience in a call center environment, preferably in health insurance or other service industries

Apply Now

Utilization Nurse Administrator

General Description of Position

• Ensure that Utilization Management nurses are oriented to URAC HUM standards and guidelines; UHA Utilization Management policy & procedure; and other department duties and responsibilities that fall within the scope of nursing
• Work with Director of Health Care Services Operations, Medical Director/CMO, Care Management Nurse Administrator and other departments to address aggregate issues with clinical implications for the purpose of improving processes, quality, benefits, or care to members
• Provide nursing oversight of clinical projects and programs identified in the annual Business Plan that are assigned to the department
• Provide oversight of nurse participation in quality improvement projects, special programs, and other projects
• Provide nursing oversight to assure the medical necessity, appropriateness, and efficiency of the use of health care services through the utilization review process, prior authorization, concurrent review, and retrospective review
• Ensure quality, efficient nursing operations through appropriate resource management, workflow processes, direction, guidance, and leadership

Minimum Qualifications
SKILLS/KNOWLEDGE

• Able to navigate through internal and external computer systems including Microsoft Word and Excel, and have proficient PC keyboarding skills
• Able to use acquired skills & knowledge and willingness to learn new skills
• Familiar with health insurance benefit management, community resources, and evidence based medical guidelines.
• Knowledge of medical terminology and medical coding and billing.

Education/Certification/Licensure

• Bachelors in Nursing; Master's Degree in nursing, public health, business, or nursing administration preferred
• Unrestricted, valid, and active RN License for the State of Hawaii
• Certification preferred in Utilization Management or Case Management

Experience

• Minimum of five years of prior clinical nursing experience
• Minimum of three years of prior experience in Case Management, Utilization Management, or Disease Management with health plan
• Minimum of two years of prior supervisory experience

Apply Now

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